Carpet Care Guide

Having chosen a Victoria Carpet for your home...what next?

Carpet is a luxurious yet practical floor covering. It makes a home feel more welcoming as well as cushioning the sound of footsteps and keeping in warmth. With just a little care, your new Victoria carpet will give you many years of service and comfort. This section aims to help you get the most out of your carpet and keep it looking good for years to come. Use the ‘Stain Removal Chart’ on the right as a general guide to stain removal. But please note that should any stain persist please consult a professional carpet cleaner

Shampooing/Cleaning

From time to time, your carpet will benefit from a thorough deep clean. There are a number of very effective shampoos and powders available, but do make sure you follow the manufacturer's instructions. If you are unsure about tackling it yourself, call in a professional carpet cleaner.

Fluffing / Shedding

All new wool carpets do have a certain amount of fluff consisting of short lengths of fibre, which may be shed from the carpet and that do not reach the base of the carpet itself. These slight fragments of fibre do tend to come out of the carpet pile with general use. Fibre shedding is a normal characteristic of a wool carpet and as long as sufficent maintenance is carried out, i.e regular vacuuming, this will diminish over time.

RegularVacuuming

Vacuum your carpet on a regular basis as this will reduce dust and dirt, prolonging the life of your carpet. Heavy traffic areas should be vacuumed daily. For cut pile carpets, we recommend the use of an upright cleaner with an active beater bar, as this will help loosen and lift soiling from the pile. For loop pile carpets, we recommend the use of a suction vacuum cleaner with no beater bar. The use of vacuum cleaners with a beater bar on a loop pile carpet may cause the carpet's to "pill" or fuzz.

Doormats

Dirt and grit are your carpet's worst enemies. Protect your carpet by placing doormats at entrances and using plastic runners in wet weather.

Snipping tufts

If you should have to deal with any snags or pulls, never try to pull out the tufts. Gently snip them off with a pair of scissors. This will not in any way effect the structure of the carpet pile.

Here are a few golden rules for dealing with the inevitable spills and accidents:

  • Move fast – the sooner you tackle a spill, the better your chance of avoiding a stain
  • Always use clean, white cloth, kitchen roll or tissues
  • Do not rub too vigorously
  • Always work from the outside towards the inside to avoid spreading the stain
  • Brush up the pile to help the carpet retain its appearance as it dries out
  • If in any doubt about treatment, consult a professional carpet cleaner
Type of stain How to remove
  • Baby Accidents
  • Blood
  • Egg
  • Ink - fountain pen
  • Ketchup
  • Milk
  • Pet Accidents
  • Urine
  • Vomit

Method A

  1. Scrape up any solids with a blunt knife or spoon and blot up liquids with clean, white cloth or tissues.
  2. Sponge with a detergent solution - either a teaspoon of washing powder dissolved in 1/2 pint lukewarm water or a solution of carpet shampoo, diluted as per the manufacturer's instructions.
  3. Sponge with an ammonia solution - one tablespoon of household ammonia in one cup of warm water. Blot the carpet dry.
  4. Repeat step 2 above.
  5. Rinse with clean, lukewarm water and blot dry.
  6. Brush up pile and cover with clean, white cloth or tissues until dry.
  • Butter
  • Chocolate
  • Fat
  • Gravy
  • Grease
  • Make-up
  • Margarine
  • Nail Varnish
  • Oils
  • Paint (oil based)
  • Polish (furniture/shoe)
  • Rust
  • Salad Dressings
  • Sauces
  • Soot
  • Tar

Method B

  1. Scrape up any solids with a blunt knife or spoon and blot up liquids with clean, white cloth or tissues.
    Soot – vacuum thoroughly before tackling the stain.
    Nail varnish – dab with nail varnish remover before proceeding.
  2. Sponge with a proprietary household dry cleaning fluid in accordance with the manufacturer's instructions. Blot the carpet dry.
  3. Sponge with a detergent solution, either a teaspoon of washing powder dissolved in half a pint of lukewarm water or a solution of carpet shampoo diluted as per the manufacturer's instructions. Blot the carpet dry.
  4. Rinse with clean, lukewarm water and blot dry.
  5. Brush up pile and cover with clean, white cloth or tissues until dry.
  • Chewing Gum

Method C

  1. Scrape up any solids with a blunt knife or spoon and blot up liquids with clean, white cloth or tissues.
  2. Chewing gum – freeze with ice cube or freezing agent, shatter and vacuum.
  3. Wax – melt wax through cloth with an iron on low setting.
  4. Sponge with a proprietary household dry cleaning fluid in accordance with the manufacturer's instructions. Blot the carpet dry..
  5. Brush up pile and cover with clean white cloth or tissues until dry.
  • Coffee
  • Drinks (alcoholic)
  • Drinks (soft)
  • Paints (water based)

Method D

  1. Scrape up any solids with a blunt knife or spoon and blot up liquids with clean, white cloth or tissues.
  2. Sponge with a detergent solution, either a teaspoon of washing powder dissloved in a half pint of lukewarm water or a solution of carpet shampoo diluted as per the manufacturer's instructions. Blot the carpet dry.
  3. Rinse with clean, lukewarm water and blot dry.
  4. Brush up pile and cover with clean, white cloth or tissues until dry.